Privacy Policy

This Privacy Policy describes how Fun Center Pro collects, uses, processes, stores and shares information in connection with:

• FunCenterPro.app
• the Fun Center Pro SaaS platform
• booking experiences powered by Fun Center Pro
• communications and services provided through Fun Center Pro

Fun Center Pro is primarily a business software platform used by family entertainment centers and similar businesses. Depending on the services a business chooses to use, the platform may support online booking, customer management, payment processing integrations, email, SMS/text messaging, digital invitations, marketing tools, AI-assisted features, reporting and third-party integrations.

Depending on how the platform is used, the information collected may include categories such as:

• account information
• business and location information
• names
• email addresses
• mobile phone numbers
• booking and event information
• customer information
• guest and participant information
• birthday or guest-of-honor information
• payment-related information
• communications sent or received through the platform
• browser and device information
• IP address
• platform usage information
• information provided to AI-assisted features
• information received from third-party integrations

Certain information may be entered into Fun Center Pro by businesses using the platform on behalf of their own customers or guests, rather than provided to us directly by the individual.

Where payments are supported, they may be processed through third-party payment processors such as Stripe or Square. Those providers may collect and process payment information according to their own privacy and security practices.

Fun Center Pro may retain limited payment-related records such as amounts, dates, status, and references or identifiers supplied by the payment provider, as needed to operate bookings, invoicing and reporting.

Information may be used to:

• provide and operate the Fun Center Pro platform
• create and manage accounts
• manage bookings and events
• process payments
• communicate with customers
• send confirmations and reminders
• provide customer service
• manage digital invitations and RSVPs
• provide reporting and analytics
• prevent fraud and abuse
• maintain platform security
• administer subscriptions and billing
• improve products and services
• provide AI-assisted functionality
• comply with applicable law

Customers and guests may provide a mobile phone number and expressly consent to receive text messages related to their interactions with a business using Fun Center Pro. Where messaging is enabled, messages may include:

• booking confirmations
• event reminders
• booking updates
• balance or payment reminders
• pre-event confirmations
• customer-service communications
• requested notifications
• other communications the recipient has specifically consented to receive

Message frequency varies. Message and data rates may apply.

Recipients may reply STOP to opt out of applicable SMS communications. Recipients may reply HELP for assistance where supported.

Mobile phone numbers, SMS opt-in information, and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may still be shared with service providers, telecommunications providers and other vendors strictly as necessary to deliver the requested messaging service.

Consent to receive marketing text messages is not required in order to purchase any product or service.

Businesses using Fun Center Pro may collect information about their own customers and guests through the platform. Those businesses determine why they collect and use that information, while Fun Center Pro provides the software and infrastructure that allows them to manage it.

As a result, individuals may sometimes need to contact the specific entertainment center or business they interacted with regarding requests involving their booking or customer record.

Information may be shared with service providers where necessary to operate the platform, including categories such as:

• cloud hosting and database providers
• payment processors
• email delivery providers
• SMS providers such as Twilio
• analytics providers
• security and fraud-prevention providers
• AI technology providers
• integration partners selected by the business using Fun Center Pro

Information may also be shared where applicable in connection with:

• legal requirements
• subpoenas or other lawful requests
• fraud or security investigations
• protecting rights and safety
• a corporate restructuring, merger or acquisition
• situations where the customer directs or authorizes the sharing

Fun Center Pro does not sell personal information for money.

Some Fun Center Pro functionality may use artificial intelligence to provide features such as:

• content generation
• email or SMS suggestions
• recommended actions
• campaign suggestions
• summaries
• automated assistance
• review-response suggestions
• other productivity features

Information submitted to an AI-powered feature may be processed by third-party AI technology providers when necessary to provide that feature.

AI-generated output can contain mistakes. Important AI-generated content should be reviewed before it is relied upon or sent to customers.

Fun Center Pro may use technologies such as:

• essential cookies
• authentication and session technologies
• preference storage
• analytics
• security technologies
• similar technologies required to operate and improve the service

A separate Cookie Policy may be provided.

Information may be retained for as long as reasonably necessary to:

• provide the service
• maintain customer and transaction records
• comply with legal obligations
• resolve disputes
• prevent fraud
• enforce agreements
• maintain appropriate business records

Fun Center Pro uses reasonable administrative, technical and organizational safeguards intended to protect information.

No internet-based system or method of electronic storage can guarantee absolute security, and no such guarantee is made.

Fun Center Pro is a business software platform and is not intended as a consumer service directed at children. Businesses using the platform may, however, process limited information relating to children in connection with bookings, such as:

• first name
• birthday or age
• guest-of-honor information
• event participation information

This information is generally supplied by a parent, guardian, venue or other authorized adult for the purpose of providing the requested event or service.

Depending on where an individual resides, they may have rights regarding their personal information, potentially including:

• access
• correction
• deletion
• restriction
• objection
• portability
• withdrawal of certain consent

Where information was collected by a business using Fun Center Pro, the individual may need to contact that business directly so it can act on the request within its own records.

Fun Center Pro may integrate with third-party services, depending on the services a business chooses to use, such as:

• Stripe
• Square
• Twilio
• Google services
• Smartwaiver
• analytics providers
• AI providers
• other integrations selected by Fun Center Pro customers

Those services may have their own privacy policies and terms. Not every integration listed is enabled for every customer.

Depending on the service providers and infrastructure involved, information may be processed or stored in jurisdictions different from the location of the individual to whom it relates.

Fun Center Pro may update this Privacy Policy periodically. The Last Updated date shown near the top of this page will be revised when changes are made.

Continued use of the service after an updated policy becomes effective may be subject to the revised policy, where permitted by law.

Additional contact information for privacy-related requests will be published here as Fun Center Pro's support channels become available.